We do our best to be patient-centered, from our organizational mission down to the bedside care and diligence we exercise. Your care impacts every aspect of you as a person, including your mind, body and spirit. To help us reach our patient care goals, we have adopted the following list of patient rights and responsibilities. We also have a process in place for patients and families to address concerns including contacting the Joint Commission if necessary.
Patient Rights & Responsibilities
The patient has the right:
- To know who is responsible for authorizing and performing his/her procedures or treatment.
- To be informed that, in keeping with Trinity's teaching mission, the health care team may include health care professionals in training.
- To be informed, in understandable terms, the nature of his/her condition, proposed treatment or procedure, and prognosis.
- To consult with another physician or specialist at his/her own request and expense.
- To have his/her privacy respected while receiving medical care.
- To complain without fear of compromising his/her care.
- To expect that all communications and records pertaining to his/her care will be treated as confidential.
- To refuse treatment and to be informed of the consequences of his/her action.
- To receive considerate, respectful care at all times and under all circumstances.
- To request to be transferred to another institution, providing it is medically permissible, and that the other institution will accept his/her transfer.
- To receive complete information and an explanation, if Trinity requests to transfer him/her to another facility.
- To examine and receive an explanation of his/her bill.
- To explore, with the health care team, the option of using or declining to use life-prolonging procedures in the event of terminal illness.
- To have access to his/her medical records according to Trinity policy.
- To have access to the services provided by Trinity regardless of race, creed, sex, national origin, religion, socio-economic status, or sources of payment for care.
The patient has the responsibility:
- To be honest about matters that relate to him/her as a patient.
- To attempt to understand his/her problems.
- To attempt to follow the directions and advice offered by the staff.
- To know the staff members who are caring for him/her.
- To report changes in his/her condition to those responsible for the provision of care and welfare.
- To be considerate and respectful of the rights of both fellow patients and staff.
- To honor the confidentiality and privacy of other patients.
- To notify the patient representative if he/she feels his/her rights are being or have been violated.
- To meet the financial obligations of his/her health care as promptly as possible.
- To follow medical center rules and regulations affecting his/her care and conduct.
In all cases where any person raises a concern that remains unresolved concerning a divergence of opinion regarding the rights or treatment of a neonate, child, or adolescent patient and the rights of their parents and/or guardians, Trinity shall consult with the appropriate agency.
Trinity's medical staff and employees seek to treat patients with fairness and concern, recognizing their needs and satisfying them to every extent possible. When patients and family members need further assistance in resolving issues concerning hospitalization, a patient representative can assist. Representatives are available from 8 a.m. to 4:30 p.m. weekdays and can be reached by calling (309) 779-2900 or by dialing “0” on a night or weekend or Trinity Muscatine (563) 264-9581.
The Joint Commission
The Joint Commission uses information from a variety of sources to improve the quality and safety of the more than 18,000 health care organizations it accredits and certifies. One of these sources is complaints from patients, their families, government agencies, and the public, as well as from an organization’s own staff and the media.
If you have a complaint about a health care organization that is certified by the Joint Commission
, you can contact The Joint Commission by following these instructions.
How to report a complaint
If you wish, you can remain anonymous. However, providing a name and either a U.S. mail or e-mail address allows us to contact you for additional information or clarifications, if needed. Should you decide to disclose your name and address, we will keep this information confidential, although we may disclose de-identified details to the organization in question in order to make our evaluation. According to Joint Commission policy, all staff at our accredited or certified organizations must be informed that they may make a complaint without fear of retaliatory actions from their organization.
To report the details about your complaint to The Joint Commission, use one of the following options:
Fax: (630) 792-5636
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Summarize the issue in two pages or less and include the name and full address of the organization in question. For more information, call The Joint Commission’s toll free number, (800) 994-6610, available weekdays, 8:30 a.m. to 5 p.m., Central Time.