Financial Assistance
For those patients who qualify, funding may be available to assist you with your medical bills. Patients earning up to 400 percent of the federal poverty income guidelines may be eligible for financial assistance. To apply, you will need to complete a financial assistance application and provide supporting documentation.
How does the process work?
- Return your completed application and necessary documents to the Financial Advocate, or mail to:
Central Billing Office
Iowa Health System
1200 Pleasant Street
Des Moines, IA 50309.
- You application will be reviewed, and you will be notified of one of the following outcomes:
- More information is needed from you.
- Assistance is approved and how much you still owe, if any.
- Assistance is denied.
- If you are denied assistance, you have the option to appeal. To request an appeal, submit a letter to Trinity's Manager of Patient Access explaining why the determination should be considered and include any other supporting documents.
Please use the links below to access our policy and form.
Our Financial Advocates can assist you with completing the form and interpreting the policy. Office hours are 8 a.m. to 4:30 p.m. on Monday through Friday. You can also call (309) 779-2440 for Quad-Cities Campus patients and (563) 264-9118 for Trinity Muscatine patients.
Questions about your patient account or bill?
The UnityPoint Health Central Billing Office is open from 8 a.m. to 6:30 p.m. Monday through Thursday and 8 a.m. to 4:30 p.m. on Friday, answering your questions and concerns.
You can contact staff through:
Customer Service Phone Numbers:
1-888-343-4165 or 515-362-5111
Billing Inquiry and Payment Address:
Central Billing Office
UnityPoint Health
1200 Pleasant Street
Des Moines, IA 50309